{ page.title }

Changed your mind or not your size?
No problem, you can return your item to us within 14 working days of receiving it.   We’ll issue you a full refund for the amount you originally paid for the goods but you will be responsible for all postage costs.

*This does not apply to bespoke or made to order items.

Not what you ordered or missing an item?

Please contact us as soon as possible and we will have the correct item out to you as soon as possible.

Damaged or Faulty?
If your product arrives damaged or faulty, or develops a fault within 30 days of receiving it, please let us know as soon as possible. We will repair, replace or if you prefer, issue a refund.  The cost of returning the item will be covered by us, providing we agree to the method of return beforehand. 

What you need to do

Email us at returns@ellerbyengland.co.uk as soon as possible, and we will advise you from there.  For the quickest resolution, please include your order reference number and the reason for returning the item, in this email.

When you return the item, please include the original order reference and your contact details.

 

Other Information
There are a few other pieces of information to be aware of:

  • Bespoke, personalised or made to order products cannot be returned unless faulty.
  • If a product has been misused, abused or deliberately damaged, then we will not accept the return, nor issue replacements or refunds.
  • If we send you an incorrect item, we may post a replacement to you before collecting the incorrectly sent item so that you get your proper item with miminal delay. If we have asked you to return the incorrectly sent item to us, and you do not within 30 days, we will charge you for the incorrect item.
  • If you have asked for a refund to your credit card, please note it may take up to a week for it to appear back on your statement.
  • If you have not contacted us before returning an item, it may cause a delay or failure in processing  the return.
  • If you do not include a cover note with the return, we will be unable to idenfity it as yours. We will hold the item for 1 week before disposing or returning to stock.

What is the returns address?

Please send all returns to:

Returns Department
Ellerby England
50 Station Road
Barton under Needwood
Burton on Trent
Staffs
DE13 8DS

 

Please remember to include your contact details and original order reference to enable us to process your return as quickly as possible.